JANOME BULLETINs focus on new and existing accessories, techniques - everything related to sewing - introducing useful information and tips. Keep checking back for new BULLETINs to enhance your sewing, quilting and embroidery. The USB connect is not being recognized because I do not have a driver for it. I also cannot run the Customizer software that came with the machine since it is not compatible with Windows 10. Any suggestions? Contractor's Assistant: Do you know the model of your Janome sewing machine?
During installation of some embroidery software, the installer will ask you to plug in your dongle. Normally the installer sees the dongle and continues installation, but I’ve seen many times when the dongle isn’t verified, and installation cannot proceed. There is an answer. I can’t say that I can solve everyone’s problem, but if you own Janome or Bernina embroidery software, I just might have the answer you are looking for.
The Device Driver
The answer to your installation woes is that your computer doesn’t know what the dongle is. Especially if you are installing the embroidery software on a computer that is newer than that of the embroidery software’s system requirements, the information the computer needs to use the dongle just isn’t available.
That information, or hardware instruction, is called a “driver”. The dongle is known as a “device”. If your embroidery software installation stops at dongle verification, you will need a “device driver” that allows your computer to operate your dongle.
Bernina and Janome dongles, as far as I know, are all technically a USB “HASP key”. So we just need to get the proper HASP key drivers from the SafeNet website, and we’ll be good (provided that we correctly install the driver and it’s the right one).
A quick search on Google for “HASP driver” led me to this page. The page offers various downloads, but the one we want is called Sentinel HASP/LDK – Windows GUI Run-time Installer. After accepting a rather lengthy user license agreement, I downloaded a file named Sentinel_LDK_Run-time_setup.zip.
Installation of Driver
Download Janome Sewing Machine Usb Devices Driver Downloads
The HASP driver is extremely easy to install. First you should close any embroidery software installer that you have running. Ideally you would have all programs closed, and some may even suggest disabling your anti-virus. Next, you’ll want to unzip (extract) the contents of the downloaded zip, and locate a file named HASPUserSetup.exe. This executable file can be run just by double clicking on it. Double click on it, and then follow the instructions. When you’re done, you should have the appropriate HASP driver installed. Your computer may not immediately be able to use the driver, so restart your computer, then try to install your embroidery software. If the red light comes on when you plug in your dongle, that’s an indication that the driver is working.